• Uncategorized
  • 4

JAGO GRAHAK JAGO

JAGO GRAHAK JAGO was a common slogan that we get to see in the backside of the newspapers from last one year or so. But to be true I am not aware how they function. I have recently encountered an incident where I feel I had been deprived of the deemed survices I was promised to provide. I lay out the entire episode over here and ask for the readers suggestions.


On Saturday, I was travelling from my workplace to my hometown by a private bus who was supposed to drop me at my hometown. The bus finally declined to go further at a distance of about 30 KM from my hometown. On querry, the bus said as you are the lone passenger, we are sorry to drop you at the destination we have promised you before. They had collected my ticket provided at the booking counter before reaching that station. When I asked for the ticket, they denied me to hand over the ticket.

Out of frustrations and anger, I haded to the police station of that locality to lodge a complaint. I wrote an application addressing the OC of that police station. The OC than gave me a telephone number to contact the co-ordinator of that bus stand association. He even did not gave me a copy of proof for the complaint I lodged against the bus.

I know, there won’t be any action against the bus as I have no proof of travelling the distance and no proof of lodging the complaint. This is not that the bus service declined there responsibility for the first time. They had done it to me one more time during the month of December.

Later I had hired a cab to my home for Rs. 450/-, which otherwise had cost me just Rs.25/-. Now how shall I proceed?
Shall I seek the help of Consumer Forum?

PLEASE HELP ME OUT WITH YOUR VALUED SUGGESTIONS


You may also like...

4 Responses

  1. Service_to_all says:

    First some questions.

    1. Did you fill out any form at the booking counter of that Private bus operator.
    2. Is your name listed in the bus scroll in the trip sheet of the bus.
    3. Can you get a copy of that days and that buses passenger list with destination from the operator.
    4. Did you note down the Bus number, the name of the conductor and the driver.
    5. Did you take a copy of the complaint you filed at the police station.
    6. Did you contact the co-ordinator of the bus stand association.

    Since you do not have any proof of travel, you will have to collect as much proof as possible before you venture into consumer court dispute.

    Suggestion.

    1. Next time you travel and since you have experienced this problem more than once, I suggest you take a xerox of the ticket.

    You will have to take some initiative in this regard.

    All the best.
    Regards,
    SERVICE TO ALL

  2. nishunishaa says:

    complain in the consumer department

  3. asomormridul says:

    I HAVE THE BUS NUMBER AND NOTHING ELSE. CAN YOU PROVIDE ME THE PHONE NO. OF THE CAMPAIGNING AUTHORITY “JAGO GRAHAK JAGO”. I CAN DISCUSS THEM THE SITUATION. I AM NOT FIGHTING MY CAUSE, BUT WANT TO FIGHT FOR THE DISTRICT FOR WHERE I STAND. WILL IT DO IF I PROVIDE THE BUS NO. TO THE DTO OF THE DISTRICT TO IMPOSE A HEAVY FINE SO THAT THEY DO NOT REPEAT THE SAME?

    TAKE CARE

Leave a Reply

Your email address will not be published. Required fields are marked *